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PRAAVA HEALTH, a leading healthcare provider, offers a range of services, from tests to consultations.
Now, all Business Automation employees and their families can access a variety of health services at special discounted rates from PRAAVA HEALTH!
At Business Automation, we care about our community’s well-being and aim to create valuable partnerships. Our collaboration with PRAAVA HEALTH is a big step in prioritizing the health and wellness of our employees and their families.
Under the broadest umbrella of products and service offerings, Lanka Bangla Finance is the lone financial institution to operate credit card (MasterCard and VISA)
To improve their service efficiency, Lanka Bangla Finance choose Queue Pro Digital Display solution to present their functional information with their customers. Enjoy an excellent customer experience on Lanka Bangla Finance with Queue Pro.
About Lanka Bangla Finance
Lanka Bangla Finance Limited started its journey long back in 1997 as a joint-venture financial institution with multinational collaboration having license from Bangladesh Bank under Financial Institution Act-1993. More…
Queue Pro (Queue Management System) has been chosen by US-Bangla Group for managing their automated queue system as a part of their Customer service quality improvement. Enjoy excellent customer experience on US-Bangla Group.
SQ Group has implemented the “Queue Pro” (Queue Management System) solution to manage automated queues and increase customer service efficiency. Enjoy an excellent customer experience with SQ Group and Queue Pro.
Square Hospitals Ltd. has implemented the “Queue Pro” (Queue Management System) solution to manage automated queues and increase customer service efficiency. Enjoy an excellent customer service experience at Square Hospitals Ltd. with Queue Pro.
About Square Hospitals Ltd.
Square Hospital is a private hospital in Dhaka, Bangladesh. It is one of three high-end private hospital in Bangladesh.
Delta Brac Housing Finance Corporation Ltd. has implemented the “Queue Pro” (Queue Management System) solution to manage automated queues and increase customer service efficiency. Queue Management System, is an automated software-based system that is designed to ensure us to manage walk-in service or customer flow. Enjoy an excellent customer experience on Delta Brac Housing Finance Corporation Ltd. with Queue Pro.
About Delta Brac Housing Finance Corporation Ltd.
Delta Brac Housing Finance Corporation Ltd. (DBH) is the pioneer, largest and specialist Housing Finance Institution in the private sector of the country.
Citizens Bank PLC has deployed the “Queue Pro” (Queue Management System) solution for managing automated queues in order to improve the service efficiency for their customers. Enjoy an excellent customer experience on Citizen Bank PLC with Queue Pro
About Citizen Bank PLC
Citizens Bank PLC is one of the fifth-generation banks, scheduled 61st Private Commercial Bank in Bangladesh.
Queue Pro has been implemented in the “Xiaomi Technologies Bangladesh Private Limited” for implementing E-Appointment system for managing their client service quality improvement. The E-appointment system is an efficient management system for managing client services. The service seeker can confirm the required service for a specific date & time through the web/mobile apps. Enjoy excellent customer experience on Xiaomi service center.
About Xiaomi Technologies Bangladesh Private Limited –
Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn’t need to cost a fortune. We create remarkable hardware, software, and internet services and with the help of our Mi fans. More….
Queue Pro was chosen from the “Khwaja Yunus Ali Medical College Hospital” for implementing of “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their patient service quality improvement.
About Khwaja Yunus Ali Medical College Hospital –
Khwaja Yunus Ali Medical College & Hospital (KYAMCH) is situated on 127 acres of land has one of the largest campuses in southeast Asia, Khwaja Yunus Ali Medical College & Hospital (KYAMCH) started its journey on May 17, 2004.Enjoy excellent customer experience on Khwaja Yunus Ali Medical College Hospital.
“Sonali Bank Limited” was implemented “Queue Pro” (Queue Management system) solution for managing automated queue system for their customers desired service quality improvement. Sonali Bank Limited Socially committed leading banking institution with a global presence.
About Sonali Bank Limited
Sonali Bank Limited is governed by a Board of Directors consisting of 11 (Eleven) members. Learn More
Queue Pro (Queue Management System) has been chosen the Mercantile Bank Limited for managing their automated queue system as a part of their Customer service quality improvement. Enjoy excellent customer experience on Mercantile Bank Limited.
Bangladesh Krishi Bank was implemented Queue Pro brand Queue Management solution for managing automated queue system for their customer desired service quality improvement.
About Bangladesh Krishi Bank
Bangladesh Krishi Bank (BKB), the largest specialized bank of the country, was established under the President Order No. 27 of 1973 to finance climate-dependent uncertain and risky agriculture sector.Learn More
Bank Asia Limited was implemented Queue Pro’s Queue Management solution for managing automated queue system for their customers desired service quality improvement. Now the solution was implemented in two (02) branches of Bank Asia Limited
About Bank Asia
In the year 1999, Bank Asia Ltd was launched by a group of successful entrepreneurs with recognized standings in the society.
The City Bank Ltd. was been implemented Queue Pro’s Queue Management solution for managing automated queue system for their customers desired service quality improvement. It obtained through the competitive bid.
And now the Queue Management solution was implemented at 50 (Fifty) branches of The City Bank Limited
Institute of Nuclear Medicine and Allied Sciences (INMAS), Dhaka was implemented Queue Pro brand Queue Management System for managing the automated queue system as a part of their patient service quality improvement.
Queue-Pro implementation team was implemented the solution to their prestigious branch Dhaka Medical College Hospital Campus. Read more…
Institute of Nuclear Medicine and Allied Sciences (INMAS), Dhaka was implemented Queue Pro brand Queue Management System for managing the automated queue system as a part of their patient service quality improvement.
Northern Electricity Supply Company Ltd (NESCO) was implemented Queue-Pro’s Queue Management System for managing their automated queue system as a part of their customer service quality improvement.
Agrani Bank Limited was implemented Queue Pro Queue Management solution for managing their automated queue system as a part of their customer service quality improvement.
Standard Bank Ltd. was implemented “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their customer service quality improvement
Business Automation Ltd. was implemented the solution to their prestigious branch Principal Branch of Standard Bank Limited
Queue Pro Token Dispenser Kiosk was chosen from the Dhaka Power Distribution Company Limited (DPDC) for managing the queue system in automation and the system is a part for improvement of their Customer service quality improvement.
Dhaka Electric Supply Company Limited (DESCO) has chosen to improve services on customers for implementing of “Queue Pro” Queue Management System solution for managing their automated queue system.
Queue Pro was chosen from the “Labaid Specialized Hospital” for implementing of “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their patient service quality improvement.
Queue Pro has awarded from National Credit and Commerce Bank Ltd. (NCC Bank) for supply and installation “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their customer service quality improvement.
The solution was chosen at Gulshan branch of NCC Bank. Read more…
Queue Pro has awarded from International Finance Investment & Commerce Bank Limited (IFIC Bank) for supply and installation “Queue Pro” Queue Management System solution for managing their automated queue system as a part of their customer service quality improvement.
The solution was implemented at IFIC Bank Principal Branch, IFIC Tower. Read more…
Green Crescent Health Services has chosen to improve services on patients for implementing of “Queue Pro” (Queue Management System) solution for managing their automated queue system.
People can get to enjoy better services at Green Crescent Health Services, located at Park Road, Baridhara Diplomatic Zone, Dhaka. Read more…
Queue Pro was chosen from the “ Kidney Foundation Hospital & Research Institute ” for implementing of “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of patient service quality improvement.
Enjoy excellent customer experience on Kidney Foundation Hospital & Research Institute, located at Mirpur, Dhaka, Bangladesh. Read more…
To ensure optimum healthcare hospitality “Square Hospital Limited” has chosen “Queue Pro” (Queue Management System) solution for increased their patient satisfaction through quality services.
Square Hospital is located in the heart of Dhaka city. Read more…
CRP-BANGLADESH (Center for the Rehabilitation of the Paralysed) was selected “Queue-Pro” for implementing “Queue-Pro” (Queue Management System) solution for their patient satisfaction.
CRP touches people throughout Bangladesh with its work. They prove that, in Bangladesh, physical limitations are often not the most difficult obstacles, a disabled person needs to overcome it. Read more….
Recently Country’s Iconic brand Aarong has selected Queue Pro (Queue Management System) as a part of the improvement of their customer service quality.
Aarong is the country’s leading lifestyle retail store. Revolutionising the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. Read more..
It has become a well-known fact, in present hospital industry standardized their internal processes lead to increased customer satisfaction. That’s why they are paying more attention to improving their internal processes and consequently delivering better customer care
To establish better service quality for patients, Surecell has selected “Queue Pro” (Queue Management System) for managing their patient queue. Read more…
Queue Pro was awarded for the supply and installation Queue Management System solution “Queue Pro” to Delta Brac Housing Finance Corporation Ltd.
(DBH) for managing their automated queue system as a part of their customer service quality improvement. Read more..
Queue Pro was awarded from United Hospital Limited for implemented of Queue Management System solution for managing their automated queue system as a part of their patient service quality improvement in the United Hospital Limited
United Hospital has pioneered in many endeavors and has achieved many breakthrough milestones.
“Epic Health Care” a Modern state of Art Medical Diagnostic Center, was implemented of “Queue Pro” (Queue Management System) solution for managing their automated queue system as part of their patient service.
Business Automation Ltd. has provided the “Queue Pro” solution at Epic Health Care Ltd.; located at the heart of business city in Chittagong. Read more..
Business Automation Ltd. was awarded for supply and installation of One Stop Service with Queue Management System “Queue Pro” at National University, Gazipur for managing their automated queue system as a part of their student’s service quality improvement.
The Consortium of Business Automation Ltd. and RM System Ltd. was implemented the solution at National University. Read more…
Queue Pro has awarded from Mutual Trust Bank Ltd. (MTB) for supply and installation “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their customer service quality improvement.
Business Automation Ltd. was awarded for supply and installation “Queue Pro” (Queue Management System) solution to Al-Arafah lslami Bank Limited for managing their automated queue system as a part of their customer service quality improvement.
The solution was implemented accordingly into three (03) branches as Dhanmondi, Gulshan and Motijheel. Read more…
Business Automation Ltd. has awarded for supply and installation “Queue Pro” (Queue Management System) solution to Qatar Airways Bangladesh, Dhaka office for managing their automated queue system as a part of their customer service quality improvement.
Eastern Bank Ltd. (EBL) was implemented “Queue Pro” (Queue Management System) solution for managing their automated queue system as a part of their customer service quality improvement.
Business Automation Ltd. was implemented the solution to their prestigious branch Gulshan North, Dhaka and Chittagong city to enjoy excellent customer experience of Eastern Bank Limited
National Board of Revenue (NBR) implemented of “Queue Pro” for their one stop service centers through System Engineering to improve customer services. This improvement is a part of the modernization program of NBR currently conducted.
The system is designed to remove the manual queue system to automated where the taxpayers will be waiting in the waiting room for their service numbers to be announced. With the analytic tools, the management of NBR will be able to analyze the overall activity of the service centers. Presently, NBR was implemented in Dhaka and Chittagong one stop service centers. Read more….
Consulate General of Bangladesh (Dubai – UAE) was implemented “Queue Pro” as a part of the Bangladeshi Citizen Services improvement done by Business Automation Ltd.
Queue Pro is an effective and systematic queue management system designed to ensure disciplined & guided Citizen experience and remove the manual queue system to automate services. Bangladeshi citizens are selecting the predefined services like new passport issue, passport renewal, lost passport, endorsement and other relevant issues from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number. Once the service type is selected, the system will calculate the number of persons waiting in the queue. The management will get the data and summary of information about the number of service recipients and service matrix. With the analytic tools, the management of Consulate General of Bangladesh (Dubai – UAE) will be able to analyze the overall activity of the Bangladeshi Citizen Service Center.
As, for last few years, financial sector of Bangladesh has become very competitive; banks have also invested heavily on ICT infrastructure. All these initiatives are aimed at improve efficient customer services or offering new services.
However, banks have not focused on their branch service management. The typical scenario bank’s branch shows the crowded environment with undisciplined queue of customers. Overall experience of most of the customers going in branch is not a pleasant experience.
Point of view on client satisfaction Prime Bank Limited was implemented Queue Pro for improvement of the queue system in their 17 branch all over Bangladesh. Under this initiative, they have deployed a queue management solution from Business Automation for providing disciplined & guided customer experience. Customers are selecting the services from a touch screen kiosk, taking a token and waiting in a reserved space. The system is announcing the tokens with displaying the counter number. The branch manager can see the statistics on waiting customers from his desk and can re-arrange the counters in line with the traffic of customers. This has taken the customer services to the next level of Prime Bank Limited
Gurgaon Municipal Corporation was implemented “Queue Pro” as a part of their Citizen Services improvement done by Forbes Technosys Limited (India). Forbes Technosys Limited is a partner of Business Automation Ltd. on their queue management system.
“Queue Pro” is an effective & systematic queue management system designed to ensure disciplined & guided customer experience and remove the manual queue system to automate. Customers are selecting the predefined services from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number. Once the service type is selected, the system will calculate the number of persons waiting in the queue. The management will get the data and summary of information about the number of service recipients and service matrix, time and others special report. With the analytic tools, the management of Gurgaon Municipal Corporation (India) will be able to analyze the overall activity of the Citizen Service Center.
Forbes Technosys Limited (FTL) is a pioneer in Transaction Management Solutions. FTL provides services, solutions and networks that enable customers to manage their transactions more efficiently at a lower per transaction cost. FTL’s customers include leading telecom companies, power & utilities, banks and financial institutions, airlines and government departments. FTL is a wholly owned subsidiary of Forbes & Company Limited (F&CL).
South Bangla Agriculture & Commerce Bank Limited (SBAC Bank) was implemented “Queue Pro” (Queue Management System) solution for managing their automated queue system as part of their customer service quality improvement
Business Automation Ltd. has deployed the solution to Dilkusha branch, Dhaka and it obtained through the competitive bid in SBAC Bank Limited.
Standard Chartered Bank, Bangladesh was implemented of SmartQ solution for 15 branch all over the country. SmartQ is the software that manages the queue smartly. The branch manager will be able to monitor the queue status from his/ her desktop online.
The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. The solution has already running smooth at Gulshan branch. Business Automation is one of leading software companies in Bangladesh working in banking industry since 1998. Queue Pro is new branding of the popular queue management system “SmartQ”, that uses in Standard Chartered Bank, Bangladesh
Union Bank of India (UBI) was implemented of “Queue Pro” for managing their queue management system as part of their customer service improvement. The system was designed to cater the special needs from UBI.
The special feature of branch based deployment with centralized synchronization for reporting has given UBI to address full time connectivity challenge when rolling out nationwide, yet getting the centralized reporting and management. The card reader options with validation from banking database for queue routing has enabled UBI for sentimentalizing the customer based on their transaction volume. The system was implemented by Forbes Technosys Ltd. at Union Bank of India.
Punjab National Bank, India was implemented of “Queue Pro” for managing their queue management system as part of their customer service improvement. The system was designed to cater the special needs from PNB.
The special feature of branch based deployment with centralized synchronization for reporting has given PNB to address full time connectivity challenge when rolling out nationwide, yet getting the centralized reporting and management. The card reader options with validation from banking database for queue routing has enabled PNB for sentimentalizing the customer based on their transaction volume. The system was implemented by Forbes Technosys Ltd., India.
Gramophone was implemented of “Queue Pro” (Queue Management System) solution for managing their automated queue system as part of their Customer service quality improvement.
Business Automation Ltd. was implemented the solution at Grameenphone corporate headquarters customer care center, Gulshan, Dhaka and Jamuna Future Park Customer Care Centre, Kuril, Pragati Avenue, Dhaka. Read more…
Brac Bank Limited was implemented Queue Pro solution for managing their queue management system as part of their customer service improvement executed by Business Automation Ltd.
This system was introduced for the Banani Branch initially and other selected branches of this system have been implemented at 11 (Eleven) branches all over the country of Brac Bank Limited
Banglalink was implemented “Queue Pro” (Queue Management System) solution for managing their automated queue system as part of their Customer service quality improvement.
Business Automation Ltd. was implemented the solution at tigers’ den, banglalink corporate headquarters customer care centre, locate at Gulshan branch in Dhaka and Jamuna Future Park Customer Care Centre, Kuril, Pragati Avenue, Dhaka.
Standard Chartered Bank, India has implemented “Queue Pro” solution of Business Automation Ltd. for improvement their customer services in thirteen branches of all over India. Queue Pro is the software that manages the queue smartly.
The branch manager will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. The software has already running smooth at different branches in Bangladesh. Business Automation is one of leading software companies in Bangladesh working in banking industry for solution development.
Dutch-Bangla Bank Ltd. (DBBL) was implemented “Queue Pro” (Queue Management system) solution for managing automated queue system for their customers desired service quality improvement.