Telecom
Queue Pro telecom self-service kiosk allows your customers to take care of their own tasks, including dispensing SIM cards, paying bills, and requesting technical support. Using Queue Pros’ self-service solution eliminates waiting time and provides a seamless customer experience.
Management Needs
Since the smartphone revolution began, the telecommunications industry has become the most competitive market. Managing such a large volume of tasks is tough, people want fast, easy and in-time service. Waiting for a long time in the queue makes them annoyed. Our telecom self-service solution offers a complete solution that is designed to address the telecom industry’s smooth management.
Set of Advantages
Empowering Citizens
Citizens are empowered by the ability to complete their self-tasks on a self-Kiosk. Particularly, helpful for that citizen, who do not speak English as their first language or have limited English literacy skills, greater independence in completing important tasks using the native language.
Save Time and Energy
Biggest benefit of a queue line system for a government agency that substantially the system cuts down on wait times. Q-waiting system removes the waiting session times. Using Q-waiting system, government visitors can get real-time update that reveal about how long it will take them to see an agent.
Data Security
Looking for data security, customizable self-service kiosk meet with strong security, accuracy verification of citizens data ensure protected from hackers.
Increase Productivity
Our Queue Pro system signify a dashboard that gave update real-time data include detailed reporting among citizens and government. Citizens can submit their different enquiry and get appointment schedule from different sectors of government services representatives.
Smooth Communication Platform
Queue-Pro management system allows government employees to interact with citizens before the appointment. In case of delays, or newly opened time slots throughout the day, it’s easy to update the system and deliver text short messages.
Streamlined Services
People daily need government services, but very essential after natural disasters, earthquake and other issues. During such critical times, government agencies make checked with requests for assistance.
Up-to-Date Analytics
Our Queue Pro system signify a dashboard that gave update real-time data include detailed reporting among citizens and government. Citizens can submit their different enquiry and get appointment schedule from different sectors of government services representatives.
Set of Benefits
Encourage People
Allow Users to ensure their service personally to meet up with an agent to address their problems. As a result, customers feel encouraged when they complete their journey from issuing tokens to seeing their serial on the counter display.
Active Self Service
Offer users, they are receiving a seamless service 24/7, so they can ensure that the service they receive is occurring in the fastest possible time. This results in better customer satisfaction.
Paperless Services
Increase efficiency while minimizing unnecessary paperwork that gives customers the impression that something is missing.
Survey Different Services
Surveys on customers who buy new sims, replace sims, count customers, rate the service centre's satisfaction and so on, also run surveys on their customers' experience with their service centres.
Customer Experience
Increase customer satisfaction by letting them do their own task with the most convenient and always-on self-service solution. This service allows them to tailor a customized approach to their own preferences.
Cost Reduction
Reducing the volume of customer support calls and give clients more responsibility for customer management, can decrease the workload of your service employees.
Intelligence To Lead Management Customer
A combination of hardware and software is used in the Queue-Pro queue management system for the telecom sector to effectively control walk-ins and customer flow in the service centre. Customers are pleased when they can approach a qualified expert directly through the system to manage their needs and get the necessary services, where offices offer a range of services and different priority levels for clients.
Customer Service Area
Lunch a variety of service offerings so the client can select their preferred one to get the necessary service.
Point of Sales Area
Decrease the customer line waiting time and better customer flow management with the aid of different sales points.
Reach More People
Utilizing customer feedback tools may assist individuals and businesses both contact more consumers, who are crucial to success. Additionally, expand reach and attract quality clients.
Employee Efficiency
Automatically balance the work load of the employees that improve employers work quality and reduce stress level.
Lead in Telecom Industry
Accrue Data
Queue-pro queue management system collect data through touchpoints of customer, get unique ID by cell number that relevant data can simplify service and reduce customer wait time.
Automates Customer Flow
Queue-pro management can automates proceed customer flow management include routing completely. Servers/agents, staff never feel worry with tasks and improve performance.
Secure Integration
Queue pro management allow integrate with enterprise solution that all data integration usually done via APIs and secure web services.
Multichannel Services
Provide wide range services in physical and digital settings, promises multichannel solution that can meet with needs across many channels.
Meet Customers Demand
Ensure match staff capabilities to customer demands that connected with clients and manage increased customer demands efficiently.
Satisfied Customer and Happier Staff
Increase satisfied customer that will help branding for your company. Happier staff help to maintain more productive tasks in operations.